Reference

Privacy Policy

Your account data, payment records and device information stay protected under our privacy framework. We collect only what we need to run your wallet, verify withdrawals and keep the lobby secure.

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DATA PRACTICES

How We Handle Your Information

We encrypt account credentials, restrict internal access to payment logs and purge inactive records on a schedule that balances legal retention rules with your privacy. Cookie consent, data-portability requests and opt-out paths sit in your account dashboard.

Encryption Standard

Login passwords go through one-way hashing so even our database cannot reverse them to plain text. Payment card details never reach our servers; Touch 'n Go eWallet, Boost and GrabPay handle tokenization on their end.

Access Controls

Only compliance and finance staff see full transaction histories; front-line support agents view a masked summary to help with withdrawal questions. Every data query logs who accessed which account and when.

Retention Schedule

Active accounts keep records indefinitely; closed accounts retain financial logs for the statutory period then move to secure archive. After seven years beyond closure, personally identifiable markers get anonymized in those archived records.

Your Rights Dashboard

Export a machine-readable copy of your data, revoke marketing consent or lodge a complaint with the appropriate authority using the links under account privacy settings. Deletion requests trigger account closure and data purge after final reconciliation.

PRIVACY CONTACT

Reach Our Privacy Team

Questions about what we store, requests to view your data or instructions to delete your account go to our privacy contact channels. Response times match our standard support hours.

Team online

Data Request Form

Submit a formal request to view, correct or delete your stored information through the privacy portal linked in your account settings. We process each request within the timeframe local data-protection guidelines require.

Live Chat Privacy Queue

Open the live-chat widget and select the privacy topic to speak with an agent trained on data-access procedures. Have your account email ready to verify your identity before we discuss your records.

Email Privacy Desk

Send privacy-related questions or deletion requests to the dedicated email address shown in your account footer. Include your registered mobile number so we can match your inquiry to the correct account.

Common Privacy Questions

We collect your mobile number, email address and the e-wallet account you link for deposits. Device type and browser fingerprint help detect duplicate sign-ups. No identity documents are stored during registration; verification documents come into play only for large withdrawals.

Payment logs remain active throughout your account lifetime and then for the statutory retention period after closure. That period aligns with financial record-keeping laws in supported regions. After expiry, records move to anonymized archive or get purged entirely.

Yes. Use the data-portability tool in your account privacy section to generate a downloadable archive. The export includes registration details, transaction history, gameplay logs and communication records. Processing typically completes within a few business days.

We share transaction data with our payment processors—Touch 'n Go eWallet, Boost, GrabPay and banking gateways—to clear deposits and send withdrawals. Anti-fraud partners receive device and behavior signals to flag suspicious activity. We never sell your data to marketers or data brokers.

Submit a deletion request through the privacy dashboard. We close your account immediately, return any remaining balance to your linked wallet, then start the data-purge process. Financial records stay archived for the legal retention window before final deletion.

Session cookies store your login token so you stay signed in. Preference cookies remember language and table-layout choices. Analytics cookies track which game categories get the most traffic. You can block non-essential cookies via your browser settings without losing core lobby access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.